Household goods and services assistance

1 April 2020

Civil Defence West Coast are now providing a hotline for people with urgent household goods and service’s needs.

If someone has an urgent need for food or essential supplies, then they can call 03 900 9329. The number is operational 7 days a week between 7.00am to 7.00pm. This number covers the whole of the West Coast.

People will then be directed to the appropriate service to provide assistance.

The support service is for people who do not have any other means of getting goods or services for example through friends, family or neighbours that can provide assistance. Remember, if people are able to help those in need, then please make sure you maintain 2-metre physical distance, wash your hands, and do not offer assistance if you are unwell.

People are allowed to go to the supermarket on their own, and it is okay to do this for someone else as you can drop the supplies at a doorstep or letterbox. (e.g. for an older person who can’t go out).

For an  urgent need for accommodation, call MBIE Temporary Accommodation Service on 0508 754 163.

If financial assistance is required to use that accommodation, then New Zealanders can call Work and Income on 0800 559 009. Visitors are recommended to contact their local embassy or consulate.

If you want more information about the COVID-19 response is available here.

If you have concerns for other people struggling to follow the requirements of self-isolation, please let us know at

Household goods and services assistance