Alert Level 4 News and Updates

1 April 2020

Household goods and services assistance

1 April 2020

Civil Defence West Coast are now providing a hotline for people with urgent household goods and service’s needs.

If someone has an urgent need for food or essential supplies, then they can call 03 900 9329. The number is operational 7 days a week between 7.00am to 7.00pm. This number covers the whole of the West Coast.

People will then be directed to the appropriate service to provide assistance.

The support service is for people who do not have any other means of getting goods or services for example through friends, family or neighbours that can provide assistance. Remember, if people are able to help those in need, then please make sure you maintain 2-metre physical distance, wash your hands, and do not offer assistance if you are unwell.

People are allowed to go to the supermarket on their own, and it is okay to do this for someone else as you can drop the supplies at a doorstep or letterbox. (e.g. for an older person who can’t go out).

For an  urgent need for accommodation, call MBIE Temporary Accommodation Service on 0508 754 163.

If financial assistance is required to use that accommodation, then New Zealanders can call Work and Income on 0800 559 009. Visitors are recommended to contact their local embassy or consulate.

If you want more information about the COVID-19 response is available here.

If you have concerns for other people struggling to follow the requirements of self-isolation, please let us know at

Household goods and services assistance

Information about Rates

1 April 2020

Installment Four Rates Notices – Covid-19

The Covid-19 pandemic has changed the world’s situation dramatically.

  • Councils are responsible for providing a number of services that are essential to keeping people healthy and safe throughout the Level 4 Lockdown and beyond.
  • These services include ensuring households have safe drinking water, that the waste water system keeps operating, rubbish is collected, public transport is available to get essential workers to work, burials and cemeteries can take place, essential roading and safety repairs are made, emergency services (Civil Defence) are on hand, and flood protection is being monitored.
  • Council staff that are not needed to keep essential services operating have been deployed to back-up and support these services.
  • Your rates are what pays for these staff and services to keep operating and help our community stay healthy and safe.
  • The Government has provided a large package to support people’s incomes, including working with banks to provide mortgage holidays. People who have lost their jobs or are on reduced incomes may qualify for the Accommodation Supplement administered by the Ministry of Social Development through Work and Income.
  • Please do not just stop paying your rates or cancel your direct debit. If rates are not paid then our recovery will be slower, more painful and more expensive next year.
  • If you are experiencing hardship, please contact us to discuss and arrange a payment plan.
  • Remember that there are other places that you can go to get help, including your bank.

Ways to pay your property rates

  • Set up a direct debit payment for your property rates. Direct Debit form available online.
  • Pay property rates online using a credit or debit card.
  • Set up an automatic payment for property rates.
  • Telephone banking through your bank.

If you have any questions, please feel free to contact our rates officer or phone 03 756 9036.

Information about Rates

Essential business information – South Westland

1 April 2020

South Westland Health Clinics:

Call 0800 794 325

Emergency Services:

All emergency services are available

Fire, Police and Ambulance

St John and the Fire Brigade are 100% voluntary, we request from our community during this time that only urgent calls are to be made using 111

Healthline 0800 611 116 is the preferred phone number for any minor concerns you may have.


Township Shop Hours: Monday-Friday 12-6pm, Saturday-Sunday 12-4pm

Courier Post is still running as normal from Fox to Cromwell.


Fox Shop and prescriptions

Hours: Monday-Friday 10am-5pm

Phone Orders 03 7510 829



Hours: Open 7 days a week , 7.45am-7.30pm

Email and phone orders


Glacier Motors

Open 7 days a week , 8am – 5pm

Mail delivery will continue to operate normally at this stage. NZ POST items cannot be purchased. You must provide your own stamps for items to be sent. Please adhere to the safety requirements Ryan has in place.

Medical Centre

Open Monday – Friday, 9am – 4pm

Prime Nurse and Doctor will be available. You must make an appointment. Consultation may be provided over the phone with the nurse on duty. There will be NO availability for any person to walk into the clinic without an appointment.

Phone 03 7520 700 or Freephone 0800 794325 to make an appointment.

Fern Grove Gifts and Souvenirs

Prescriptions / Over the counter medications

Open Monday – Friday, 4pm – 5pm

If any deliveries are made on Saturday, then they will also be open. They can also deliver to those who cannot collect. Please adhere to the safety requirements Janelle has in place.


Shop Hours: Monday-Thursday, 9-3pm, Friday 10-7pm, Saturday 10-2pm, Sunday Closed

Contact Di 0273306606 or FI 0273404427

Delivery is available.

Whataroa Service station

Hours 7 days, 8-5pm

Ian Phelps 0279538170

Tasman Agriculture

Hours: Monday, Wednesday and Friday, 10am-1pm.

Truck deliveries also still running.

037534022 or after hours 0275891429

Hari Hari

Shop Hours: Monday-Friday 7.30-3pm, Saturday 8.30-2pm, Sun closed

Prescriptions: Pick up Mon-Fri

Thompsons Butchers

Hours: Monday-Friday 8-5pm

HariHari Motors

Petrol is 24 hours

Mail: Monday -Friday 9.30am-10am


Shop Hours: Monday-Saturday 7-8pm, Sunday 8-8pm

Prescriptions: Pick up Monday-Friday

Photo: nrb on unsplash

Essential business information – South Westland

Jackson Bay Wharf

1 April 2020

Launching from Jackson Bay wharf for essential purposes only

Local police have reported recreational boats being launched at Jackson Bay ignoring the Covid – 19 Level 4 restrictions.

Government restrictions implemented mean recreational boating and fishing for leisure is no longer permitted. Only those boating and fishing for “essential purposes” are allowed to launch from the wharf. Restrictions will help protect the community, particularly those in rescue services, who have still be responding to emergencies amid the pandemic.

Stay safe online – Covid-19

1 April 2020

Keep yourself safe online during Covid-19

A number of scams are known to be circulating following the Covid-19 outbreak. It’s important to keep ourselves digitally safe as well as protecting our health. Make sure that you and your family are aware of how to spot an online scam and how to report it.

An online scam is any scheme designed to trick people out of money or steal their personal information that uses, or is delivered via, digital communications. Here are a few tell-tale signs you might be being caught up in a COVID-19 scam:

  • Being asked for passwords– legitimate organisations will never ask for the passwords to your online accounts
  • Needing to verify your account or details– don’t respond or click on any links in the communication even if it looks like it’s from a real organisation
  • Unusual ways to pay for something– scammers try to use payments that can’t be traced such as pre-loaded debit cards, gift cards, bitcoins, iTunes cards or money transfer systems
  • Asking for remote access to your device– never do this unless you have actively sought out the service they are providing
  • Pressuring you to make a decision quickly– this could be to avoid something bad (e.g. account being closed, trouble with the IRD) or to take advantage of something good (a deal or investment)
  • Contact that is out of the blue– even if the person says they’re from a legitimate organisation like your bank, health or internet provider

The best thing you can do if you notice any of the signs above is to stop, get some advice or look for more information. If the person contacting you has said that they are from a legitimate organisation and you’re not sure, you can also contact that organisation to check.

Make sure that you use the phone number or email they have on their official website or in the phone book – and do not use the one given by the person or in the email they have sent you.

Visit Netsafe for more information about this and other online safety advice.


Stay safe online – Covid-19

Help to get online

1 April 2020

If you or someone you know cannot access the internet, Skinny’s JUMP pre-pay broadband can help.

JUMP is a low-cost, pre-pay internet service for people who don’t have a broadband connection at home because cost is a barrier.

You will need to have mobile coverage at home for this to work properly, you can check if your address is covered at and you can find the order form for sign up here…/1FAIpQLScJvaTgGBBeY6dLm7…/viewform

If you know someone who would like help to sign up for this service please call the Westland District Library on 037556208.

Help to get online

Community Grants – Covid 19

1 April 2020

Ministry of Social Development COVID-19 Community Awareness and Preparedness Grant Fund

As part of the Government’s response to COVID-19, new funding is being prioritised to support community efforts on the ground. We recognise there are community groups and individuals doing critical work in the fight against COVID-19. This funding will allow them to continue to support their communities and help them through challenges they may face in the coming months.

What is the Grant Fund for and who can apply?
The Community Awareness and Preparedness Grant fund is available to Community based groups that are or will be providing essential community-led solutions to support local resilience and community wellbeing during the period of Covid-19 – Alert Level 4.

Grants allocated from the Fund will be one-off with priority being given to requests that support Maori, Pacific, older people, people with disabilities, people with current significant health considerations, migrant communities and people who are rurally isolated.

For more information, visit Community Awareness and Preparedness Grant Fund.

Creative New Zealand Emergency Response Package

Creative New Zealand’s Emergency Response Package will initially have two components:

  • Resilience Grants for eligible artists, arts practitioners, arts groups and arts organisations (non-investment clients) who we know are suffering, to help them recover, maintain and develop their practice in a completely changed environment.
  • Short-term Relief for Investment Clients – open to existing investment clients, and on top of existing funding, with priority given to those materially negatively impacted by COVID-19, to help them stabilise their businesses and remain viable.

See the Creative New Zealand factsheet for more information.

Photo by Karim MANJRA on Unsplash

Community Grants – Covid 19

Taking care of your mental health – Covid-19

1 April 2020

Top tips to get through

  • Find ways to connect
  • Find ways to keep learning
  • Find ways to take notice
  • Spend time with nature
  • Find ways to be active
  • Find ways to give
  • Keep taking your medication
  • Continue getting help with your mental health, if possible

See the Mental Health Foundation for more information.

Follow Westland District Council’s Facebook page for ideas of activities and things to do for all the family.

The following helplines are open for support

  • 1737 – Free call or text 1737 any time for support from a trained counsellor.
  • Lifeline – 0800 543 354 or free text 4357 (HELP)
  • Youthline – 0800 376 633 or free text 234
  • Samaritans – 0800 726 666

Taking care of your mental health – Covid-19

Recent Government Announcements and Advice – Covid-19

1 April 2020

Updated advice on non-food essential purchases

Can I buy non-food essential products like heaters, blankets or whiteware?

The Government has announced that businesses will be able to sell essential non-food consumer products, within the next few days, if they can do so online or over the phone and deliver in a contactless way.

Essential products cover only those products that keep people warm, replace key household appliances, and maintain people’s health. They may include, for example, blankets, heaters, kitchenware and appliances, whiteware, computer equipment, and mobile phones.

Shops will not be open for businesses to sell or for customers to collect these products.

Freight services and couriers need to be able to focus on the delivery of essential goods. Purchasing retail products online from overseas, such as clothing, will impact the flow of essential goods throughout New Zealand.

During the lockdown, please only buy what you need and be fair to others.

Find out more

What to do if you’re concerned about Level 4 Alert breaches

  • Concerned members of the public can now report COVID-19 Alert Level 4 restriction breaches to Police by completing an online form.
  • Please use the online form instead of calling Police. This helps keep our lines available to people that need urgent help, and will help ease the load on the non-emergency phone number.
  • Use the online form to report isolation breaches or cases of businesses continuing to operate when they are not part of the essential workforce.
  • Police will take the information reported online and make contact to remind those breaching the restrictions of  their responsibilities.
  • Police continue to take the approach of educating and informing people of their responsibilities in the first instance, but will not hesitate to take enforcement action if people continue to ignore the restrictions.

Updates on supermarkets

  • MBIE has been in regular contact with the supermarkets as people have raised concerns about pricing. The supermarkets have consistently assured MBIE that they are not hiking prices. If people are concerned, they are able to email
  • Rules around Easter trading have been announced. This will see supermarkets remain closed as usual on Good Friday (10 April), but will be open on Easter Sunday (12 April) to ensure people do not feel the need to panic buy.
  • The closure on Good Friday will give staff an opportunity to have a well-deserved rest and give supermarkets the chance to restock their shelves.

Updated advice on Funerals and Tangi

Only people from the same self-isolation bubble as the deceased person can go to the funeral home and cemetery with the deceased, and only if these are in the same region. Talk with your funeral director about specific arrangements, including how to keep your physical distance.

This applies to all deceased persons, regardless of when and where they died, or the cause of death.

It includes gatherings at burials, cremations, memorial services, open or closed caskets or viewings, funeral wakes, processions or receptions and social gatherings, both indoors and outdoors.

Full details here.

Recent Government Announcements and Advice – Covid-19

Te Ara Mahi – Pathways to work

1 April 2020

Development West Coast will be receiving $2.08m from the Provincial Growth Fund to run a Te Ara Mahi- Pathways to work project. This will be an employment and training programme targeted at skill shortage areas across the Coast. The programme will fit people seeking employment and training to jobs, as well as the upskilling of existing employees to new jobs. Under the scheme businesses will be able to apply for subsidies to help create new positions and take on additional workers.

These would be new positions with the employer and employees committing to jobs lasting a minimum of 18 months.

DWC will be working alongside the Ministry of Social Development (MSD) to run the programme across the region to help stimulate our economy.

For short-term cashflow assistance, look into applying to the Government’s Wage Subsidy Scheme, or talk to your bank about the Mortgage Holiday and Business Finance Guarantee Schemes. These are Government initiatives set up to help business get through the immediate challenges they are facing.

Te Ara Mahi – Pathways to work