Changes to iSite Operating Hours
Council currently operates the Hokitika isite across both summer and winter periods, with variations in weekend and public holiday hours.
Summer operating hours (October to March) are Monday to Friday 9.00am to 5.00pm, and Saturday, Sunday and public holidays 10.00am to 4.00pm.
Winter operating hours (April to September) are Monday to Friday 9.00am to 5.00pm, and Saturday, Sunday and public holidays 10.00am to 2.00pm.
This provides a seven-day service during summer and a reduced weekend service during winter.
Option 1: Reduce operating hours to better align with demand and operating costs.
Under this option, operating hours would change as follows:
- Monday to Friday 9.00am to 4.30pm
- Saturday 10.00am to 2.00pm (year-round)
- Winter: Closed Sundays
This represents a 30-minute reduction in weekday hours, a two-hour reduction on Saturdays during summer, and the removal of Sunday opening during winter. This would reduce staffing and operating costs while maintaining core visitor servicing during peak periods. The estimated saving is $32,000, equating to an overall average decrease in rates of 0.12%.
Option 2: Further reduce operating hours to prioritise cost savings.
Under this option, operating hours would change as follows:
- Monday to Friday 9.00am to 4.00pm
- Saturday 10.00am to 2.00pm (year-round)
- Winter: Closed Sundays
This represents a 1-hour reduction in weekday hours, a three-hour reduction on Saturdays during summer, and the removal of Sunday opening during winter. This would reduce staffing and operating costs while maintaining core visitor servicing during peak periods. The estimated saving is $52,000, equating to an overall average decrease in rates of 0.19%.
Option 3: Council continues with the current operating hours
This reflects the existing model, with extended summer weekend hours and year-round weekday coverage to 5.00pm. There would be no change to operating costs and no overall change to rates.
Option 2 is the preferred option. This option improves operational efficiency, reduces costs, and delivers a modest reduction in rates while maintaining a consistent level of access to visitor services.